1:1 Counselling Services

At the Wellness Centre we appreciate that some people may need and want face to face counselling.  At our private clinic, we offer a safe, confidential settle to explore and understand your needs and difficulties. 

Our health professionals are trained to listen, be patient and seek out what is troubling you and work with you to resolve any concerns or issues that you have.  Often a 1:1 support service allows the health professionals help you to see your problem in a different light.

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Online Chat Counselling

We appreciate that sometimes people are looking for messaging services or help and this is why we have introduced our online chat service.  After an agreed pre-arranged time, we will liaise with the client and offer an instant messenger service.  This will allow real time response and enable the client to ask as many questions or discuss as much as they feel able at that time. 

Online chat can be reassuring to many and many feels that by interacting with someone on an instant messenger platform, it is almost like being in the room with them and they can take comfort from this.  Online Chat is completely confidential, and you need only give the information you want.   Our health professionals would never access any of your date, social media platforms or any other information when offering this service.

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Email Counselling

Email counselling is a form of online counselling that allows a client to work with a qualified health profession to work through problems.   Email counselling is a bit like CBT as it is well documented that writing down your thoughts and feelings is both therapeutic and a very effective way of working through negative emotions. 

Emails can be written at any time, so you are in control of both the timing and the content.  The fact that someone is at the other end to answer those emails and know how you are feeling gives an enormous sense of comfort.

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Telephone Counselling

At the Wellness Centre, we know that people find it hard to talk and often or not, they dial that number, its answered and they hang up.  Making that initial call is so important to you and your mental health and that is why our team are there to answer that call immediately and put you in touch with the right person first time. 

Why use telephone counselling.  Some people are not ready to make that initial first step with a face to face meeting.   Having someone at the end of the phone day or night can make all the difference when you are at a low ebb.  At the wellness centre we can talk you through your anxiety, worries and discuss ways in which you can be better supported through lives troubles.  Be assured that telephone counselling offers the same services as face to face.  

Our service is not only run by volunteers, but it is run by highly qualified health professionals who understand your needs.  There is a dual anonymity protecting both you and the counsellor.   We comply with all GDPR and confidentiality so you know you are in safe hands and that everything you say to us will stay with us. 

Telephone counselling is about working together to bring a sense of trust and a safe space to allow you to talk about your worries, feelings and how together we can achieve the best outcome.  We offer continued support with the same counsellor who will use a variety of skills and techniques to manage your feelings. 

We keep a confidential log of your call including how are feeling and how we can plan the sessions together.  It does take time and counselling is not quick fix, but the experience is a positive one which gives you the reassurance that you are not alone and that there is always hope.

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Counselling Benefits

The benefits of 1:1 counselling are:

The client is able to explore all the areas that are troubling then in their life and talk freely, openly and safely. You can be angry, sad, frustrated, mad it does not matter to our team, what matters is letting you know that you are not alone and that together we can work through this difficult time in your life. We can help you reflect on your problems in a calm environment and break down the barriers that have become a burden to you. 

Together, we can work out a plan including session times, number of session and what you hope to achieve from your sessions. We will listen to you, understand you and above all help you to overcome any difficulties that you have and ensure that you come through the other end a much stronger, healthier, resilient individuals.

The benefits of telephone counselling are:

  • It is more convenient.
  • There are no geographical limits.
  • There is no need to make other arrangements to make appointments (e.g. childcare, time off work, etc.).
  • It’s completely anonymous and you decide what information to share. 
  • Perfect for those who struggle travelling or prefer the safety of their own home. 
  • It can provide an effective way to access counselling that may not previously have been available for the person.
  • The person who has reached out has recognised that they need help, and this is the first positive step to recovery. 
  • It removes the stigma of attending a clinic and being labelled. 

The benefits of Online Chat counselling are:

Following initial connection, we will be in touch with you to agree times, dates and any information you wish to discuss and would like us to know before the chats start.   Sessions can be agreed including cost if any and any cancellation information. 

A problem shared truly is a problem halved and at the Wellington Centre we want to make your life as easy as possible. 

The benefits of Email counselling are:

Email counselling will revolve around a series of email exchanges between both parties.  Before the initial consultation, a series our health professionals will get to know you better by asking a serious of questions to understand your needs. 

  • Reason for seeking counselling. 
  • Background information. 
  • Time frame of response. 
  • Fees if applicable
  • Rules around contact with each other. 
  • Privacy, confidentiality and GDPR.
  • Cancellation Policy. Simply put, online counselling is any form of counselling that is conducted over the Internet. This could be via email or via a messaging service that allows the counsellor to talk to the client in real-time. Whatever mode of Internet communication is used, online counselling is an ideal way for many individuals to seek confidential and professional support.

Is online counselling effective?

While some experts believe the efficacy of online and telephone counselling is not as strong as face to face, there is mounting evidence to suggest that the outcome of these methods is at least equal to the effects of traditional counselling. Leading medical journal The Lancet, previously published a study validating claims that online cognitive behavioural therapy is just as effective